All our parts comes from a used vehicle and Fully Tested before removal. Might have signs of normal wear like scruffs, rust marks and scratches. We take pictures of every single item, so you can see its exact condition. PARTS SHOWN IN PICTURE IS WHAT YOU WILL RECEIVE. Unless description states different. BULKY ITEMS SUCH AS A BUMPERS, BONNETS AND THE REST OF THE BODYWORK. You MUST check and inspect the item when you received it. We pack and protect all the items very carefully, however, sometimes during the transit could be damaged. If the item arrived damaged – please DO NOT sign it and send it back to us. We only accept the DAMAGED body/bulky items if they are NOT SIGNED. In this case we could file a claim for the courier company. If you SIGNED for the item – means that you are SATISFIED with the condition received. You should contact with us immediately after the DAMAGED item is NOT signed and sent back with the courier to return with all details provided. We could not guarantee any coding or color matching. ENGINES, GEARBOXES, INTERIORS ETC. Large items which is sent by the pallets could take additional days to be delivered, as there is a different courier service providers used. YOU MUST KNOW YOUR PART NUMBER. If you have any doubts – check with your local dealer or other sources to make sure that you’re purchasing the right part. Most electronic parts such as Radio’s, ECU’s, etc may need to be CODED by Auto Electric specialist. We do not guarantee color matching on any parts , unless color code provided. If you are reporting that item is faulty, only PROFESSIONAL explanation by the garage will be accepted (scanned or photographed diagnostic report). All our parts are marked and will be inspected once received. We’re not responsible for installation errors, labor expenses and/or any other expenses that may occur. You MUST be sure what you’ve ordered. Our License Number Environment Agency Permit SPR/GB3804MR.